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What is required to be able to view Family Access? |
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All you need is Internet access along with your confidential login and password. Please note: Woodland School District does not support off-site technology or software applications. For computer or software problems, please consult your computer dealer, software vendor, or ISP (Internet Service Provider).
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What should a person do if they don’t have Internet access? |
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The local library is an excellent resource for utilizing internet access. We will be looking for additional locations in the community. |
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What different Web Browsers will Family Access work with? |
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Windows® 98/NT/2000/XP: Internet Explorer® 5.5+
Macintosh® 8.1-9.X: Internet Explorer® 5.1.7
Macintosh® 10.3 or higher: Safari® 1.2 |
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Is Family Access on a secure site? |
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Yes, it is. Family Access uses Secured Socket Layer (SSL) encryption as the security layer for data presented on the web. |
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Who can view my family information through Family Access? |
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Only
the people who have your personal login and password. Therefore, we strongly recommend that you keep your login and password in a secure place.
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What do I do if I’ve forgotten or lost my login and/or password? |
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Send an email to: accesshelp@dist50.net stating your request. A new login and/or password will be mailed to you. |
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Can I view information on all of my children? |
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Once
you are logged into Family Access, use the Student Selection list that displays at the top of the screen to choose the child you would like to view.
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Why isn’t a Food Service payment that I sent to the school today reflected in the “Current Balance” in the “Account Information” tab? |
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It
takes 2-3 school days for the payment to be reflected in the “Current Balance”. We are working to improve this. |
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Can I view food service purchases from a previous week? |
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Go
to the “Purchases” tab. Click the <Prev button. Click >Next to move forward. |
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Can I pay for Food Service or Registration Fees from the Family Access screen? |
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Not directly,
but you can go back to the “Pay Online” link in the Woodland web site. Allow (3) school days for your payment to be processed. |
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Will we still receive weekly Food Service statements? |
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We are currently reviewing our options for the 2008-2009 school year. Please feel free to email us your opinion on this issue. |
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Can I email my child(ren)s teacher from Family Access? |
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Not at this time, however it will be available in the future. |
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Why isn’t my child(ren)s locker number and combination shown? |
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In the buildings that do have lockers, the building secretary maintains this information. |
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Why isn’t my name listed first in the Emergency Contact area? |
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The parents with whom the student lives are always contacted first. We will be updating this area to accurately reflect the calling order. |
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How do I contact the District when I have questions or have corrections to my family information? |
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How do I exit Family Access? |
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Click
on the Logout button. When you get back to the Login screen, go to File/Close or click on the “X” in the upper right corner to close the window. |
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